Return and refund policy

We appreciate our Malai Canada customers, and your satisfaction is very important to us! We will gladly accept your returned product(s) within 30 days of order placement. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it (returned in/with the original packaging). 

Non-returnable items:

* gift cards

* sale items

To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@malai.ca

 

Sale items

Only regular priced items may be eligible for a refund.  Clearance/sale items are final-sale and cannot be returned or refunded.

 

Exchanges 

We only replace items if they are defective or damaged.  If an exchange is required, please send us an email at info@malai.ca .

 

Return Shipments 

Product returns shall be mailed to:

202-1330 Pendrell Street

Vancouver BC

V6E 1L9 Canada

The customer will be responsible for paying all shipping costs associated with the returned item. Shipping costs are non-refundable. If the customer receives a refund, the cost of return shipping will be deducted from the refund.

Dependant on the return address, the amount of time it takes for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Malai Canada cannot guarantee that any untraceable packages will be received.